Frequently Asked Questions

Where's My Order? 

Your order is placed with us, but your orders are fulfilled and shipped by each of the brands, so they can maintain the personal touch and customer experience. Look out for your confirmation email, where you'll find all the details you need to track down your order.

 

How Do I Return An Item? 

Check your purchase confirmation email or the packing slip of your received order for return instructions. If you are unsatisfied with an item and would like to give us feedback, please click the following link. We’d love to hear from you! Contact Us.

 

How Does This Curated Website Thing Work? 

We are a curated online marketplace that will guide you in making more sustainable and ethical shopping choices. AFRENAI is sourced from the best brands from all over Africa, so we can offer you the most complete assortment of products and information in one central place. Your order is processed by us, but handled and fulfilled (packaged and shipped) by each brand.

 

Items from my order are missing, why? 

With this being a marketplace, each brand fulfills it's own orders and the items of your orders will arrive separetely. So if you shopped items from different brands, don't be alarmed when you receive part of your order, the rest is on its way.

 

Why Sustainable Brands? 

We curate brands that care for those working conditions of those making them and the impact they have on the environment. There is an amazing assortment of products out there, but they aren’t always easy to find and our goal is to make things easier for those looking to live a less impactful and more conscious lifestyle. Our aim is to do the searching and vetting for you - making it easy to feel wonderful about the things you buy!

 

What Is Sustainable Fashion? 

Produced with a minimum impact on the planet, so less or no pollution, less waste, and fewer resources used. Includes natural textiles and materials, low-carbon footprint, non-toxic dyes, recycled materials and more.

 

What Is Ethical & Fair Fashion? 

Produced in a way that doesn’t harm or exploit people and/or animals. Includes work conditions, wages, support of traditional skills, and cruelty-free products.

 

How Do I Reach You? 

You can send us an email at contact@afrenai.com. We aim to respond to all enquiries within 48 hours.